Store Policy

Store Policy
STORE POLICY
CUSTOMER CARE

At SIGONNA, we believe in providing excellent customer care and building long-term relationships with our customers. We want you to buy with confidence, knowing that we are here to support you every step of the way. Our customer care policy is designed to ensure that you have a positive shopping experience with us.

About Our Company and Services:

SIGONNA is a US-based wholesale company that specializes in buying products at competitive prices from suppliers and selling them on Amazon and our own website. Our team includes experienced professionals in the industry, including lead buyers who manage communications with brands and suppliers, sales and marketing professionals who drive growth, and e-commerce specialists who excel on Amazon and other platforms. We take pride in our commitment to providing fast and reliable shipping options and excellent customer service.

If you have any queries, comments, or feedback about our products or services, we are always happy to help. You can contact us through our website's contact form or by emailing our customer care team on the Contact us page. We aim to respond to all queries within 24 hours.

PRIVACY & SAFETY

We take your privacy and security seriously. We use secure payment gateways to process all transactions and do not store any payment information on our servers. We also follow industry best practices to ensure that your personal information is kept confidential and secure.

SMS/Text Messaging Privacy

SIGONNA LLC may collect your mobile phone number and text messaging consent when you opt in to receive SMS messages from us, including through our website forms, checkout, account registration, customer service communications, or by texting an opt-in keyword to our business number.

We use SMS information only to send messages you have agreed to receive, such as order updates, customer support messages, account or service alerts, product availability updates, abandoned-cart reminders, and promotional offers. Message frequency may vary.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may use trusted service providers to help us deliver SMS messages, but they are only permitted to use SMS-related information to provide services to SIGONNA LLC and not for their own marketing or promotional purposes.

You may opt out of SMS messages at any time by replying STOP or UNSUBSCRIBE to any message. You may get help by replying HELP or by contacting us at office@sigonnapulse.com or +1-727-477-0901.

SMS/Text Messaging Privacy

By providing your mobile phone number and opting in to receive text messages from SIGONNA LLC, you agree to receive recurring SMS and/or MMS messages from SIGONNA LLC.

Messages may include order updates, customer service communications, account or service alerts, product availability updates, abandoned-cart reminders, and marketing or promotional messages. Message frequency varies.

Consent to receive text messages is not a condition of purchase. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out at any time by replying STOP or UNSUBSCRIBE to any text message from us. After opting out, you may receive one final confirmation message. For help, reply HELP or contact us at office@sigonnapulse.com or +1-727-477-0901.

You agree to provide a valid mobile phone number and to notify us if your mobile number changes. Wireless carriers are not liable for delayed or undelivered messages.

For more information about how we handle your information, please review our Privacy Policy.

WHOLESALE INQUIRIES

If you are a supplier interested in working with us, we welcome your wholesale inquiry. Our experienced team of lead buyers can help you find the best products for your customers and grow your business. To make a wholesale inquiry, please contact us through our website's contact form or by emailing our customer care team at office@sigonnapulse.com. We will respond to your inquiry as soon as possible.

Our commitment to customer care extends to our wholesale partners as well. We believe in building long-term partnerships with our suppliers and providing exceptional service to help them succeed in the industry.

At SIGONNA, we understand that our customers are the heart of our business. If you have any questions or concerns, please do not hesitate to contact us. We are here to help and ensure that you have a positive shopping experience with us.